In the case that a file, folder, or Workspace is accidentally deleted, Onehub can restore deleted information within a 30 day period. To restore a deleted file, folder, or Workspace, please send an email to support@onehub.com and let us know as much of the following information as possible:
- The type of item needing to be restored (e.g., file, folder, or workspace).
- The name of the file, folder, or Workspace.
- The date the item(s) was deleted.
- The user who deleted it (name or email address).
- Link to the deleted file, folder, or Workspace (can be found in Activity).
Once the information has been restored, any previously invited users will need to be re-invited.
Please allow up to 24 hours for files to be restored.
Please note: Items deleted by enabling the Automatically Delete option CANNOT be restored by Onehub support.
To get the required information for support: Go to your Activity tab.
Click the link that says the file was deleted and then send us the resulting URL from the address bar.