The download feature is only available to users with Downloader or above privileges. If you do not see the Download button, contact your Administrator or the person who invited you to request access to this feature.   

Note: The web interface only allows users to download 1,500 items at a time. Downloading via FTP is the best method for downloading full workspaces. Downloading via FTP removes the chances of experiencing issues with file archives and reduces the chances of hitting any file quantity limits. Learn more from our Uploading and Downloading Files Using FTP support article. 

Download Options

There are a few ways you can download content. To download content from the workspace page, you can either select the Download icon to the right of the item you wish to download...

Or, you can select the item (or multiple items) using the check box to the left of the item(s), and then click the Download button. There is a download quantity limit of 1,500 items at a time.

Note: When multiple items are downloaded at once, an Archive of Files is created in a .zip file for extraction. This appears in the Activity Log as "User Downloaded an Archive of Files" in the corresponding workspace. The archive of files only includes items that the user has permission to access. Users with access to the workspace Activity page can review the contents of the archive of files. Access the Activity page, locate the archive of files download activity entry, click the vertical ellipsis, and select View Archive Contents. The Activity page displays a list of files included in the archive of files. 

Finally, you can also download the file while viewing it by clicking the Download button. 

For further information about what features are available, check out our Understanding Roles & Permissions article. 

Note: Roles and permissions can only be adjusted by an Administrator or Moderator.

Troubleshooting

Why is there no Download button on my account?

• The download option is only available to users with Downloader or above privileges. If you do not see the Download button, contact your Administrator or the person who invited you to request access to this feature.

What does "Sorry, you have already started a download for those items" mean?

• If you see an error stating a download has already started, please wait 5-10 minutes and attempt to download the files again. This alert indicates you have attempted to download the same items in a short period of time and must wait to attempt the download again.

Why are my files inaccessible?

• If you see a message stating the files are "Inaccessible", this means the account where the files are stored (the account sharing the files with you) is no longer active. Please contact the individual or company sharing files with you for further assistance. Onehub support cannot grant access to inaccessible files or accounts.