Resetting Your Password

If you have forgotten your Onehub password or need to change it for security purposes, you can do so from the sign-in page or from within your account. 

Resetting Your Password from the Sign-in Page

The Onehub sign-in page allows you to send password reset instructions to your primary or an alternate email address you use to sign in to your account. Learn more about alternate email addresses in our Changing Your Primary Email Address support article. 

1. Access the Onehub sign-in page and click the Forgot your password? link below the Password field.                                                         
2. Enter your email address and click the Send Reset Instructions button to generate password reset instructions. Onehub will display a Request Received acknowledgment. Click the Back To Sign In button and check your email. Please check your junk/spam folders for the password reset instructions email. You can contact the Onehub Support Team (support@onehub.com) if you do not receive the password reset instructions email.
3. Click on the Change Your Password button in the email body.  
4. Provide a new password (at least 10 characters), confirm the password, and click the Change Password button or press the Enter/Return key on your keyboard.
5. You are automatically logged into your account. You will receive an email confirming your password has been changed.

Changing Your Password in the User Settings

1. Click on your profile image in the top-right and select Settings.                                 
2. Next, click Password.
3. Enter your current password in the Current Password field, enter your new password, and confirm the new password in the New Password fields.
4. Click the Change Password button to update your password.

I've requested password reset instructions, but the link hasn't arrived in my email. What next?

• Check your spam or junk folders.
• Verify that you used the email address associated with your Onehub account to request password reset instructions. You can search your inbox for any previous emails from Onehub to see if that email address is registered with a Onehub account. If you attempt to reset your password using an email that is not associated with your account, you will not receive the instructions.
• If this is a business email, check with your IT department to see if automatic emails from Onehub are being held or quarantined by your email server.

If none of these steps resolve the issue, please let us know by sending an email to support@onehub.com and include any email addresses that may be associated with your account.

Note that the Onehub Support Team is not able to see the password you have on file and will never ask for your password. Please do not include your current or previous passwords in any email communication.   

As an Administrator, can I reset the password for my users?

Users can have access to files from multiple Onehub accounts simultaneously. For this reason, Onehub passwords cannot be reset by anyone but the user for security purposes.

If you need to assist your users with resetting their password, you can follow the password reset steps above from the Sign-In Page and enter the user's email address when prompted. This will send the password reset link associated with that email address to the user.